frequently asked questions

You have questions? We have answers.

My Account

How do I sign in?

Click on My Account and enter your email address and password to sign in. If you forgot your password, simply click the Forgot Password link and we will email you the password. If you need further assistance, please sent manage to me skype:rtvrxd

Where is my order?

Log into My Account to check the shipping status. Once the order ships, you will receive an email confirmation which will contain a tracking number. For any questions or concerns regarding your order, please feel free to Contact Us.

Accordion Panel

We’ve received your order. If we forsee any issues with it, we will contact you. However, if you have any questions or changes, feel free to call or email us. We will do our best to accommodate you.

Accordion Panel

Orders marked as “Being Packed” are currently being prepped for shipping and will leave the warehouse within 24 hours on a weekday and 48 hours on a weekend. An order cannot be canceled once it is marked “Being Packed.”

When will my backordered item arrive?

We receive shipments from most of our manufacturers on a weekly basis. Backorders typically take 14-21 days. As soon as the item(s) arrive at our warehouse, we will expedite the processing of your order. You will receive a confirmation email with a tracking number once it ships. Your credit card will not be charged until your order has shipped. Should your order be delayed beyond the anticipated time, we will contact you with more details.If you have any questions about your order,please sent manage to skype:rtvrxd or E-mail:customercare@anggee.com

How can I pay for an order?

We gladly accept Visa, Mastercard, American Express, Discover Card, and Paypal.

Ordering

How can I place an order?

Orders can only be placed via the website www.anggee.com

How do I know if an item is in stock?

The item page and checkout will state if an item is in stock or on backorder. We try our best to ensure that all items are constantly in stock. However, if an item is out of stock, we usually expect it to be delivered in 5-10 business days. Most of our manufacturers send shipments on a weekly basis. We will contact you within 24 hours (not including weekends or holidays) if the items are backordered.

Do you accept personal checks?

We do not accept personal checks.

How can I cancel my order?

If it’s “Being Processed,” please sent manage to us immediately. Once an order shows that it is “Being Packed,” we cannot cancel it.

Can I order something that is not on your website?

In some cases, special orders can be placed for items that are not usually found on the website. Please contact Customer sent email us at customercare@anggee.com and we will be happy to assist you.

Shipping

How will my order be shipped?

We will ship your order via DHL to your local post office for delivery to your door by USPS or via UPS. We ship via DHL and USPS to P.O. Boxes, APO/FPO addresses. We offer free shipping on all U.S. orders, including Alaska and Hawaii, and low flat rate shipping to other countries. The minimum for shipping offers does not include e-gift cards, since those are not physically shipped.

When will I receive my order?

Orders for in stock items being shipped via UPS (2 Business Day or 1 Business Day) are shipped same day if placed before 2pm EST, excluding weekends and holidays. Due to our extensive selection of styles, sizes and colors, some items may be periodically backordered. We will contact you within 24 hours (not including weekends and holidays) if any portion of your order is backordered. Once your order has shipped, we will send you an email confirmation including a tracking number. Please click here to view shipping methods and transit times.

How do packages appear when shipped?

All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier.

Do you ship to APO addresses and PO Boxes?

Yes. We ship to APO and PO Box addresses using DHL and USPS.

Part of my order is backordered. Will you ship what you have or will I have to wait for the entire order?

Temporarily we only ship complete orders. This means that your order will ship when all items are received at our warehouse. We will charge your method of payment when your complete order ships.

Are international orders sent with free shipping?

About the transportation please visit shipping

When ordering, can I use a third party billing as my shipping method?

Unfortunately, we do not accept third party billing at this time.

What countries do you ship to?

We offer shipping to the following countries:

Anguilla Denmark Japan Saudi Arabia
Argentina Ecuador Korea Singapore
Aruba Egypt Kuwait Slovakia
Australia El Salvador Liechtenstein Slovenia
Austria Finland Luxembourg South Africa
Bahamas France Macau Spain
Bahrain French Polynesia Macedonia Sweden
Bangladesh Germany Malaysia Switzerland
Barbados Gibraltar Malta Taiwan
Belgium Greece Monaco Thailand
Belize Greenland Netherlands Trinidad and Tobago
Bermuda Grenada New Zealand Turkey
Brazil Guam Nicaragua Ukraine
Bulgaria Guyana Norway United Arab Emirates
Canada Hong Kong Panama United Kingdom
Cayman Islands Hungary Paraguay United States
Chile Iceland Peru Uruguay
China India Philippines Venezuela
Colombia Indonesia Poland
Costa Rica Ireland Portugal
Croatia Israel Romania
Cyprus Italy Saint Kitts and Nevis
Czech Republic Jamaica Saint Lucia

Simple Returns

How do I return something?

To return an item, please view our complete Return Policy to make sure that the item(s) meet our returns criteria and instructions. Once processed, we will issue a credit for the returned items onto the credit card that was originally used.

How do I exchange an item?

Considering the delicate nature of our merchandise, we do not allow exchanges. Please contact our Customer Care center with any questions or concerns.

Where can I get a return form?

The return form can be found on the back of the invoice included in your order. If you no longer have the original invoice, please call customer service to request a return form.

How do I know if an item is on clearance and is non-returnable?

All clearance items are clearly marked on the website and on your receipt.

Once I send back my return, how long does it take for the credit to appear on my account?

Once we receive your return, it may take up to 2 weeks to process. When we process it, we will email or call you to let you know that your card has been credited. Credits can take up to 72 hours to post to your card depending on the type of card and issuing bank.

privacy & terms

Is shopping at Anggee.com secure?

Yes! We take security seriously. All transactions are 100% secure and your information privacy is our most important concern. When you submit sensitive information, such as your credit card number, the information is encrypted and protected using SSL, the best encryption software currently available in the industry. In addition, our website participates in the Norton secured powered by VeriSign program.

Do you share or sell customers' personal information?

No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.

miscellaneous

How do I unsubscribe from your newsletter?

To unsubscribe, simply sign into My Account and select the Email Settings option or click the unsubscribe link at the bottom of any newsletter. Or if you would prefer, please feel free to contact us and we will be happy to assist you via phone.

Do you have any retail stores?

Anggee operates entirely online and does not currently have any retail locations. To view our latest products, please visit our complete catalog on the website.

Do you have a printed catalog?

Due to our frequently expanding list of products, we currently do not have a printed catalog. All of our products can be found on the website.

How do mail-in rebates work?

Our mail-in rebate promotions are offered through the manufacturer of the product. To take advantage of the rebate, simply mail the completed Rebate Form to the manufacturer with your receipt and they will send you the rebate or product specified. If you have any questions about mail-in rebates, feel free to contact us and we will refer you to the correct manufacturer. The Rebate Form was either emailed to you in your order confirmation and shipping confirmation or a paper coupon was included in the shipment. To download the coupon again, you may do so from the product description page.